Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Shipping & Delivery
  • At this time, Heat and Cool Direct ships merchandise to locations within the United States. Additionally, Heat and Cool Direct ships merchandise to Canada, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

    Please be sure to completely inspect (including removing any packaging concealing contents) your shipment prior to signing for it’s receipt. Any damage reported after signing will be your responsibility to make a claim with the carrier. Most claims for damage made after signing for the shipment are denied by the carrier and no compensation is made. 

  • Return Policy
  • All items offered on this site are brand new and have a manufactures warranty. Any returns or order cancellations will be charged a 25% return item fee and, in addition, return freight will have to be paid in the amount of $250. Returns are only accepted on brand new unused/undamaged items in their original packaging and within 14 days of order date. It is very important that you order the correct item as returns, for any reason, are very costly. If you have any questions whatsoever please contact us immediately.